As a trusted local florist, Florists Clapham is committed to delivering the freshest flowers to households and businesses across Clapham and the neighbouring areas. We take pride in our service and guarantee quality with every single bouquet delivered. If something does not meet your expectations, we are here to help. Please find our clear and customer-focused Returns, Refunds and Complaints policy below.
Our team at Florists Clapham only sources the finest, freshest flowers for your orders. We understand the importance of delivering blooms at their best, which is why we offer a fresh flowers guarantee. Each arrangement is crafted with care, ensuring your bouquet arrives at its most vibrant and beautiful. We expect our flowers to look fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to provided instructions.
We take every precaution to ensure your flowers leave our shop in perfect condition. In the rare event that your flowers or arrangements arrive damaged, wilted, or not as described, please notify us as soon as possible. For the quickest resolution, please report any concerns within 24 hours of receipt, ideally including a photo of the damaged product. This allows us to accurately assess the issue and offer the most efficient support.
All our bouquets and arrangements come with a minimum freshness window of 5 days, providing they are displayed away from direct sunlight, drafts, and extreme temperatures, and the water is changed daily. If your blooms do not last the full 5 days under these conditions, please inform us and we'll be happy to make things right. Our fresh flowers guarantee applies only to items purchased directly from Florists Clapham delivered to addresses in our local service areas.
Your satisfaction is our top priority. If flowers arrive damaged or fail to meet our freshness standards within the guaranteed window, we will offer you the choice of a replacement arrangement delivered at the earliest possible convenience, or a full refund for the affected items. We aim to process all replacement or refund requests swiftly once we have assessed the issue – most are resolved within 2 working days of your initial contact.
If you wish to make a complaint regarding our products or service, we encourage you to contact us promptly with the details of your order and concern. We appreciate feedback and use it to continually improve. Your complaint will be handled personally by a member of our team, who will ensure you receive a response within 48 hours. We remain committed to resolving all complaints quickly, fairly, and with your satisfaction in mind.
Florists Clapham is proud to serve our local community with fresh flowers and reliable service. Our returns and refunds process is designed to ensure your experience with us exceeds expectations every time. Whether for your home, a special event, or your business, you can trust our team to deliver the freshness, quality, and care you deserve.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
