Welcome to Florists Clapham, the trusted provider of high-quality floral arrangements and online flower delivery services in Clapham and the surrounding areas. These Terms and Conditions set out the agreement between you (the customer) and Florists Clapham ('we', 'us', 'our') regarding your access to and use of our website for e-commerce flower orders, purchases, and deliveries. By placing an order through our site, you accept and agree to be bound by these Terms and Conditions. Please read them carefully before placing your order.
These Terms and Conditions apply to all online orders placed with Florists Clapham via our website, covering flower deliveries in Clapham and the surrounding postcode areas as detailed within our delivery section. By confirming your order, you acknowledge and agree that these terms form the entire agreement between yourself and Florists Clapham with respect to your flower delivery purchase.
Orders can be placed online for flower delivery via our website. After selecting your desired floral products and any additional items, you will be required to enter the recipient’s delivery details as well as your own, including a valid telephone number and delivery address. Please check all input information for accuracy before proceeding to payment to ensure there are no delays in processing or delivering your order.
Once your details are confirmed, you will proceed to the checkout stage. We reserve the right to refuse any order prior to acceptance, at our sole discretion. Acceptance of your order occurs only once we have sent you an email or on-screen confirmation confirming that your order and payment have been received and that your delivery has been scheduled.
Our floral arrangements are subject to availability. In the event that a specific flower or item is unavailable, we reserve the right to substitute it with a flower or item of equal or greater value and quality while maintaining the overall style and value of your chosen arrangement.
Florists Clapham accepts payment via secure online methods as indicated on our website at checkout. All prices shown are in British Pounds Sterling (GBP) and include applicable VAT unless otherwise specified.
Full payment must be made at the time of placing your order. You will be required to provide current, valid, and complete payment details. Your order will not be processed or dispatched until payment has been received and authorised by the payment provider.
We take every reasonable step to ensure our payment system is secure. However, we cannot be held liable for any damages or losses incurred as a result of unauthorised third-party access to your personal or payment information, unless this is due to our negligence.
Florists Clapham provides online flower delivery services to customers within Clapham and surrounding postcodes as listed on our delivery information page. Delivery is subject to area coverage and service availability. Please check our website for saved delivery zones and possible exclusions before placing your order.
Delivery dates and timeframes requested on your order are requests only and not guaranteed, though we aim to fulfil all orders as close as possible to your selected date and time. Certain factors, such as weather conditions, recipient availability, or unforeseen circumstances, may impact delivery. In such cases, we will attempt to notify you promptly and rearrange delivery times as needed.
It is your responsibility to ensure the accuracy of the recipient's details. If the recipient is unavailable at the time of delivery, we reserve the right to leave the flowers in a safe place, with a neighbour, or to attempt redelivery at our discretion. Any additional costs incurred by incorrect recipient information or unsuccessful delivery attempts may be passed on to you.
If you wish to cancel or amend your order, you must do so by contacting us as soon as possible. Amendments or cancellations are only possible before the order has been prepared or dispatched. Due to the fresh and perishable nature of flowers, once an order is in the process of being fulfilled or has left our premises for delivery, it cannot be cancelled or changed.
For order cancellations or amendments requested before the preparation or dispatch stage, we will process your request and issue a full refund, if applicable, using the same payment method used for the original transaction. Please note that peak times and special occasions may require longer notice, and we cannot guarantee the ability to cancel or amend during these periods.
Our flowers and arrangements are prepared with the greatest care to ensure quality and freshness. In the unlikely event your flowers arrive damaged or are not as described, please contact us within 24 hours of delivery, providing clear photographic evidence. We may request the return of the item or offer a replacement or refund subject to our reasonable discretion.
Due to the perishable nature of floral products, returns are only accepted if the flowers are found to be defective on arrival. Any requests for refunds or replacements must be made within 24 hours of receipt and will be handled in accordance with your statutory rights under UK law.
Florists Clapham takes all reasonable steps to ensure that our online flower delivery services are provided as described. However, we will not be responsible for any losses or damages arising from circumstances beyond our reasonable control, including but not limited to force majeure, delays due to weather, or issues caused by incorrect or incomplete delivery information supplied by you.
Our liability is limited to the total value of the product purchased. We shall not be liable for loss of profits, business, goodwill, or any indirect or consequential losses arising out of, or in connection with, the provision of our floral delivery services or failure to deliver as agreed, where such failure is caused by matters outside our control.
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, or any other liability which cannot be limited or excluded under UK law.
To fulfil your online flower delivery order, we may collect certain personal data, such as your contact details and delivery addresses. All information supplied to us will be processed securely and in accordance with current UK data protection laws. Please review our Privacy Notice for further details on how your personal data is used and protected.
All content, designs, branding, and imagery displayed on the Florists Clapham website are owned or licensed by us. You must not use, reproduce, or distribute any of our website content without prior written consent from Florists Clapham.
We reserve the right to update or change these Terms and Conditions at any time. Any amendments will be posted on our website. The latest version in force at the date of your order will apply to your purchase. Please review these terms regularly to ensure you are aware of any changes.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. None of these Terms affect your statutory rights as a consumer under UK law.
If you have any questions, concerns, or complaints regarding your flower delivery or these Terms and Conditions, please contact us using the contact form provided on our website. We will endeavour to resolve any issues promptly and fairly in accordance with our internal complaints procedure and UK-established consumer protection guidelines.
If any part of these Terms and Conditions is deemed invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions will continue in full force and effect. Failure by Florists Clapham to enforce any part of these Terms does not constitute a waiver of our rights.
These terms apply to all customers of Florists Clapham and flower recipients in Clapham and surrounding areas using our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Clapham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Clapham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
